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	<title>SWAM Shiroma&#039;s Wine And More!</title>
	<atom:link href="http://swamwine.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://swamwine.com</link>
	<description>Shop * Mingle * Chill</description>
	<lastBuildDate>Fri, 17 Feb 2012 23:46:01 +0000</lastBuildDate>
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		<title>Customer Etiquette Part I: A Small Business Owner&#8217;s Perspective</title>
		<link>http://swamwine.com/blog/customer-etiquette-part-i-a-small-business-owners-perspective/</link>
		<comments>http://swamwine.com/blog/customer-etiquette-part-i-a-small-business-owners-perspective/#comments</comments>
		<pubDate>Wed, 08 Feb 2012 05:36:15 +0000</pubDate>
		<dc:creator>jill</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://swamwine.com/?p=1199</guid>
		<description><![CDATA[I may get a some backlash on this blog especially when talking about customers but I think it&#8217;s worth pointing out. There are days when a customer will browse through the store and openly comment to me about our prices.  Comments like:   &#8220;I&#8217;ve seen this at XYZ for five bucks less!&#8221; or &#8220;I can [...]]]></description>
			<content:encoded><![CDATA[<p>I may get a some backlash on this blog especially when talking about customers but I think it&#8217;s worth pointing out. There are days when a customer will browse through the store and openly comment to me about our prices.  Comments like:   &#8220;I&#8217;ve seen this at XYZ for five bucks less!&#8221; or &#8220;I can get this at XYZ for <em>A LOT</em> CHEAPER.&#8221;  We have been criticized for having higher prices than other retailers especially when products go on &#8216;sale.&#8217;  As a human being, I do feel a sting when comments like these are said to me.  I&#8217;m not sure how to respond without being defensive.  I agree that no one likes to feel they are getting ripped off.   In 425 words or less,  is my explanation for our higher but FAIR prices.</p>
<p>There is a downside to getting the volume discount price from the distributor.  The keyword is VOLUME.  We don&#8217;t buy in volume because it  means commitment to storage space, minimizing &#8216;facings&#8217; or number of unique products, being stuck with an overexposed product, and making our business less nimble to move on current trends and demand.  If we had to buy 10 cases of <em>blah blah</em> just to get the discounted price, then we have to get it out the store quickly before the next hot product comes  which means a &#8216;sale!&#8217;  At SWAM, we will rarely discount items at 50% off. Why? because we don&#8217;t normally mark anything up over 50%. In the clothing world, you can expect to sell a t-shirt 75% over cost and still maintain customer loyalty.  If I priced Crown Royal at 75% over cost, I can assure you I will not be in business very long.  Keeping in line with competitive pricing is relative to how low you want your profit margin to be.   I&#8217;ve recently attended a Johnny Cupcake seminar and he made a great point about &#8216;sales&#8217; and markdowns.  When we continue to discount 20 to 50% off the retail price, we train our customers to shop only for discounts and therefore decreasing the value of the store&#8217;s image.   We have recognized that having a &#8216;sale&#8217; is not always good thing at SWAM.  Regular customers will often question why an item is discounted.  They will ask &#8216;Is it junk, Jill?&#8217; or &#8216;Is it old?&#8217;   We appreciate that customers hold us to a higher standard that we are capable to sell what we have and bring in new items consistently.   And about getting ripped off at SWAM,  no I don&#8217;t drive new Mercedes every year.</p>
<p>For an interesting read, check out this book&#8230;</p>
<p>Feb 8, 2012 Update:  Just received the February Hawaii Beverage Guide which coincidentally shares a story called &#8220;Small is Beautiful&#8221; by Brandy Rand</p>
<p><img class="aligncenter size-full wp-image-1210" title="cheap!" src="http://swamwine.com/wp-content/uploads/2012/02/cheap.jpg" alt="" width="540" height="391" /></p>
]]></content:encoded>
			<wfw:commentRss>http://swamwine.com/blog/customer-etiquette-part-i-a-small-business-owners-perspective/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>PREP! for Tuesday, February 28, 2012</title>
		<link>http://swamwine.com/prep-cocktails/prep-for-tuesday-february-28-2012/</link>
		<comments>http://swamwine.com/prep-cocktails/prep-for-tuesday-february-28-2012/#comments</comments>
		<pubDate>Thu, 02 Feb 2012 06:01:34 +0000</pubDate>
		<dc:creator>jill</dc:creator>
				<category><![CDATA[PREP! Cocktails]]></category>

		<guid isPermaLink="false">http://swamwine.com/?p=1193</guid>
		<description><![CDATA[from 6pm -7pm Old friend, Brenton Sugibayashi, will be here to demonstrate three of his cocktail creations.]]></description>
			<content:encoded><![CDATA[<p>from 6pm -7pm</p>
<p>Old friend, Brenton Sugibayashi, will be here to demonstrate three of his cocktail creations.</p>
]]></content:encoded>
			<wfw:commentRss>http://swamwine.com/prep-cocktails/prep-for-tuesday-february-28-2012/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>February 2, 2012 feat. Michael Ono</title>
		<link>http://swamwine.com/past-tastings/february-2-2012-feat-michael-ono/</link>
		<comments>http://swamwine.com/past-tastings/february-2-2012-feat-michael-ono/#comments</comments>
		<pubDate>Sun, 29 Jan 2012 00:03:00 +0000</pubDate>
		<dc:creator>jill</dc:creator>
				<category><![CDATA[Past Tastings]]></category>

		<guid isPermaLink="false">http://swamwine.com/?p=1184</guid>
		<description><![CDATA[from 5pm- 8pm -Marc Bredif Vouvray -Fevre Chablis -Layer Cake Pinot Noir -Educated Guess Cabernet Sauvignon -Qupe Syrah -Hybrid Petite Sirah]]></description>
			<content:encoded><![CDATA[<p>from 5pm- 8pm</p>
<p>-Marc Bredif Vouvray<br />
-Fevre Chablis<br />
-Layer Cake Pinot Noir<br />
-Educated Guess Cabernet Sauvignon<br />
-Qupe Syrah<br />
-Hybrid Petite Sirah</p>
]]></content:encoded>
			<wfw:commentRss>http://swamwine.com/past-tastings/february-2-2012-feat-michael-ono/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>February 9, 2012 feat. Alysia Marlow</title>
		<link>http://swamwine.com/past-tastings/february-9-2012-feat-alysia-marlow/</link>
		<comments>http://swamwine.com/past-tastings/february-9-2012-feat-alysia-marlow/#comments</comments>
		<pubDate>Sat, 28 Jan 2012 23:46:27 +0000</pubDate>
		<dc:creator>jill</dc:creator>
				<category><![CDATA[Past Tastings]]></category>

		<guid isPermaLink="false">http://swamwine.com/?p=1182</guid>
		<description><![CDATA[from 5pm- 8pm -Casa Lapostolle Sauvignon Blanc -Snapdragon Pinot Noir -Sterling Napa Merlot -Terrazas Malbec -Sterling Vintners Meritage -Smirnoff Fluffed Vodka -Smirnoff Whipped Vodka -Godiva Chocolate Vodka -Nuvo Lemon Sorbet]]></description>
			<content:encoded><![CDATA[<p>from 5pm- 8pm</p>
<p>-Casa Lapostolle Sauvignon Blanc<br />
-Snapdragon Pinot Noir<br />
-Sterling Napa Merlot<br />
-Terrazas Malbec<br />
-Sterling Vintners Meritage<br />
-Smirnoff Fluffed Vodka<br />
-Smirnoff Whipped Vodka<br />
-Godiva Chocolate Vodka<br />
-Nuvo Lemon Sorbet</p>
]]></content:encoded>
			<wfw:commentRss>http://swamwine.com/past-tastings/february-9-2012-feat-alysia-marlow/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>February 16, 2012 feat. Kevin Tsuji</title>
		<link>http://swamwine.com/past-tastings/february-16-2012-feat-kevin-tsuji/</link>
		<comments>http://swamwine.com/past-tastings/february-16-2012-feat-kevin-tsuji/#comments</comments>
		<pubDate>Sat, 28 Jan 2012 23:41:49 +0000</pubDate>
		<dc:creator>jill</dc:creator>
				<category><![CDATA[Past Tastings]]></category>

		<guid isPermaLink="false">http://swamwine.com/?p=1177</guid>
		<description><![CDATA[from 5pm- 8pm -Caposaldo Prosecco -Root 1 Chardonnay -Root 1 Carmenere -Fat Bastard Merlot -Crusher Cabernet Sauvignon -Project Paso Red]]></description>
			<content:encoded><![CDATA[<p>from 5pm- 8pm</p>
<p>-Caposaldo Prosecco<br />
-Root 1 Chardonnay<br />
-Root 1 Carmenere<br />
-Fat Bastard Merlot<br />
-Crusher Cabernet Sauvignon<br />
-Project Paso Red</p>
]]></content:encoded>
			<wfw:commentRss>http://swamwine.com/past-tastings/february-16-2012-feat-kevin-tsuji/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>February 23, 2012 feat. Chris Muraoka</title>
		<link>http://swamwine.com/thursday-tastings/february-23-2012-feat-chris-muraoka/</link>
		<comments>http://swamwine.com/thursday-tastings/february-23-2012-feat-chris-muraoka/#comments</comments>
		<pubDate>Sat, 28 Jan 2012 23:38:30 +0000</pubDate>
		<dc:creator>jill</dc:creator>
				<category><![CDATA[Thursday Tastings]]></category>

		<guid isPermaLink="false">http://swamwine.com/?p=1175</guid>
		<description><![CDATA[from 5pm- 8pm -Edna Valley Chardonnay -Waterbrook Melange White -Primarius Pinot Noir -Waterbrook Merlot -Ladera Cabernet Sauvignon -Waterbrook Melange Red -Risata Il Rosso -Masterson&#8217;s Rye]]></description>
			<content:encoded><![CDATA[<p>from 5pm- 8pm</p>
<p>-Edna Valley Chardonnay<br />
-Waterbrook Melange White<br />
-Primarius Pinot Noir<br />
-Waterbrook Merlot<br />
-Ladera Cabernet Sauvignon<br />
-Waterbrook Melange Red<br />
-Risata Il Rosso<br />
-Masterson&#8217;s Rye</p>
]]></content:encoded>
			<wfw:commentRss>http://swamwine.com/thursday-tastings/february-23-2012-feat-chris-muraoka/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>PREP! for Tuesday, January 31</title>
		<link>http://swamwine.com/prep-cocktails/prep-for-tuesday-january-31/</link>
		<comments>http://swamwine.com/prep-cocktails/prep-for-tuesday-january-31/#comments</comments>
		<pubDate>Sat, 07 Jan 2012 01:22:31 +0000</pubDate>
		<dc:creator>jill</dc:creator>
				<category><![CDATA[PREP! Cocktails]]></category>

		<guid isPermaLink="false">http://swamwine.com/?p=1164</guid>
		<description><![CDATA[from 6pm &#8211; 7pm Joshua Perez will demonstrate 3 cocktails. Looking forward to his creations. Visit Josh at Du Vin&#8217;s Cask Room on Fridays. Fig&#8217;nFernet&#8217;boutit 2 oz. Fig infused Fair Trade Quinoa Vodka** 1/2 oz. Fernet Branca 1/2 oz. Galliano Pinch of Salt Flamed orange zest **Infuse fresh figs with 750ml vodka for one week [...]]]></description>
			<content:encoded><![CDATA[<p>from 6pm &#8211; 7pm</p>
<p>Joshua Perez will demonstrate 3 cocktails.<br />
Looking forward to his creations. Visit Josh at Du Vin&#8217;s Cask Room on Fridays.</p>
<p><iframe src="http://www.youtube.com/embed/usABPiIGolY?rel=0" frameborder="0" width="560" height="315"></iframe></p>
<p>Fig&#8217;nFernet&#8217;boutit</p>
<p>2 oz. Fig infused Fair Trade Quinoa Vodka**<br />
1/2 oz. Fernet Branca<br />
1/2 oz. Galliano<br />
Pinch of Salt<br />
Flamed orange zest</p>
<p>**Infuse fresh figs with 750ml vodka for one week</p>
<p><iframe src="http://www.youtube.com/embed/bEGsNPHe07k?rel=0" frameborder="0" width="560" height="315"></iframe></p>
<p>Smokin da Goji</p>
<p>1.5 oz. Blended Scotch<br />
3/4 oz. Fair Trade Goji Liqueur<br />
3/4 oz. fresh Orange Juice<br />
1/4 oz. St. Elizabeth&#8217;s All Spiced Dram<br />
1/4 oz. rich Simple Syrup<br />
Drops of Laphroaig Quarter Cask<br />
Orange twist<br />
<span id="more-1164"></span></p>
<p><iframe width="560" height="315" src="http://www.youtube.com/embed/P31PHTYHSBs?rel=0" frameborder="0" allowfullscreen></iframe></p>
<p>Cafenating the Kraken</p>
<p>3/4 oz. Brandy<br />
3/4oz. Fair Trade Cafe Liqueur<br />
1 oz. Kraken Spiced Rum<br />
2 oz. Milk<br />
1/2 oz. rich Simple Syrup<br />
Grated fresh Nutmeg</p>
]]></content:encoded>
			<wfw:commentRss>http://swamwine.com/prep-cocktails/prep-for-tuesday-january-31/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>January 5, 2012 feat. SWAM</title>
		<link>http://swamwine.com/past-tastings/january-5-2012-feat-swam/</link>
		<comments>http://swamwine.com/past-tastings/january-5-2012-feat-swam/#comments</comments>
		<pubDate>Thu, 05 Jan 2012 23:49:20 +0000</pubDate>
		<dc:creator>jill</dc:creator>
				<category><![CDATA[Past Tastings]]></category>

		<guid isPermaLink="false">http://swamwine.com/?p=1159</guid>
		<description><![CDATA[from 5pm -8pm -Jos Joh Spatlese Riesling -Michel Picard Bourgogne Chardonnay -Vina Alicia Moreno -Antinori Villa Toscana Red -Domaine Eden Cabernet Sauvignon]]></description>
			<content:encoded><![CDATA[<p>from 5pm -8pm</p>
<p>-Jos Joh Spatlese Riesling<br />
-Michel Picard Bourgogne Chardonnay<br />
-Vina Alicia Moreno<br />
-Antinori Villa Toscana Red<br />
-Domaine Eden Cabernet Sauvignon</p>
]]></content:encoded>
			<wfw:commentRss>http://swamwine.com/past-tastings/january-5-2012-feat-swam/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>January 12, 2012 feat. Southern Wine and Spirits</title>
		<link>http://swamwine.com/past-tastings/january-12-2012-feat-southern-wine-and-spirits/</link>
		<comments>http://swamwine.com/past-tastings/january-12-2012-feat-southern-wine-and-spirits/#comments</comments>
		<pubDate>Thu, 05 Jan 2012 23:31:06 +0000</pubDate>
		<dc:creator>jill</dc:creator>
				<category><![CDATA[Past Tastings]]></category>

		<guid isPermaLink="false">http://swamwine.com/?p=1156</guid>
		<description><![CDATA[from 5pm -8pm -Pacific Rim Riesling -Foghead Chardonnay -Foghead Pinot Noir -Cht. St. Michelle Merlot -Irony Cabernet Sauvignon -Veramonte Primus]]></description>
			<content:encoded><![CDATA[<p>from 5pm -8pm</p>
<p>-Pacific Rim Riesling<br />
-Foghead Chardonnay<br />
-Foghead Pinot Noir<br />
-Cht. St. Michelle Merlot<br />
-Irony Cabernet Sauvignon<br />
-Veramonte Primus</p>
]]></content:encoded>
			<wfw:commentRss>http://swamwine.com/past-tastings/january-12-2012-feat-southern-wine-and-spirits/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>January 19, 2012 feat. JMD Beverages</title>
		<link>http://swamwine.com/past-tastings/january-19-2012-feat-jmd-beverages/</link>
		<comments>http://swamwine.com/past-tastings/january-19-2012-feat-jmd-beverages/#comments</comments>
		<pubDate>Thu, 05 Jan 2012 23:14:58 +0000</pubDate>
		<dc:creator>jill</dc:creator>
				<category><![CDATA[Past Tastings]]></category>

		<guid isPermaLink="false">http://swamwine.com/?p=1154</guid>
		<description><![CDATA[from 5p-8pm -Willow Crest Riesling -Butternut Chardonnay -Alto Cedro Ano Cero Malbec -La Madrid Reserve Bornada -Magnificent Wine Co. Merlot -The Volunteer Cabernet Sauvignon]]></description>
			<content:encoded><![CDATA[<p>from 5p-8pm</p>
<p>-Willow Crest Riesling<br />
-Butternut Chardonnay<br />
-Alto Cedro Ano Cero Malbec<br />
-La Madrid Reserve Bornada<br />
-Magnificent Wine Co. Merlot<br />
-The Volunteer Cabernet Sauvignon</p>
]]></content:encoded>
			<wfw:commentRss>http://swamwine.com/past-tastings/january-19-2012-feat-jmd-beverages/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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